We recently ordered a laptop for an employee. It was delivered yesterday and we realized it had no web cam and wasn’t the 1080p resolution. He wasn’t happy. So, this morning, I sent an e-mail to our rep and asked him what we could do. Within an hour or two, he called me, arranged a replacement laptop with the corrected specs, set up a return and had everything arranged and charged us only for the difference. No pain, no silly questions. We won’t loose use of the laptop either. The return and the ......