The definition of service is ‘an act of helpful activity’. We Information System workers are in the service industry. We supply a service; we design, we develop, we program and we maintain computer and networking systems. Since the very core of our duties is supplying a service why is it so many people in our industry seemingly know nothing about supplying good customer service? Why is it instead of helping our users/clients so many IT people act like they are being bothered? If you brought your ......